Virus Removal Clayton - Client called requesting assistance with the removal of a virus, we went out to resolve the issue and noticed it was the cryptolocker virus. This virus is very malicious and will encrypt all your files on the computer and any network drives attached to the computer. The only solution is to reformat the computer and start fresh again, or if you have a backup in place to restore from the backup. You can get this virus from opening an email and clicking a link, to identify the suspicious email can be difficult at times as some emails look legitimate. Generally they will have a subject of outstanding invoice or your package has arrived from Australia post. Our recommendation is to have a cloud based backup system in place and be vigilant in regards to emails you receive.